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 Privacy and Cookies 

Privacy Policy

Your privacy is very important to us and we will only ever use your information where it is needed for us to provide our products to you or when you have explicitly given us permission to keep you up to date on our latest products and promotions. We will never sell your information to a third party.

Our website is powered by Shopify and all the information you provide is stored within our password protected Shopify account. Details of how Shopify treats the privacy of the data held can be found here.

In order to fulfil your orders we need to send your name and address to our printing and fulfilment partner. They will only ever be provided with the information strictly needed to fulfil your order.

We collect information you provide about yourself like your name, billing address, shipping address, email address, phone number, and payment information. This is solely used to provide you with our products, and enable us to complete transactions, screen orders for fraud and risk, fulfil orders. 

We also use information about how you access our website, your account, and our platform, including information about the device and browser you use, your network connection, your IP address, and details about how you browse through our websites and platform. We collect some of this information by using “cookies” (more info about those below!) or other similar technologies directly from your device. This is done to enable us to operate our business (to provide us with analytics about how many people visit our website, and to help us troubleshoot and improve our store).

Your information belongs to you. We carefully analyse what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete this information when we no longer need it. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.

We protect your information from others. If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.

If you sign up to our Newsletter or choose to receive our marketing emails (you can opt-in during the order process) we will use your personal data for marketing purposes only. Our marketing emails will include information about our latest news, discounts and new product launches. Your data will be used in accordance with the Jugglewear Privacy Policy. 

Cookie Policy

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on our Shopify powered website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. 

What cookies do we use and why?

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorised content across pages. The functional cookies we use include:

- User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.

- Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

- Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.

- User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.

Details of the cookies we use can be found here (in the Shopify Cookie Policy).